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Salesforce Certified B2C Solution Architect Exam covers a range of topics, including data modeling, architecture design, solution design, and integration. Candidates are expected to have a deep understanding of the Salesforce platform, as well as the ability to design and implement solutions that meet the unique needs of customers. By passing B2C-Solution-Architect Exam, professionals can demonstrate their knowledge and expertise in this specialized area, which can help them advance their careers and differentiate themselves in a competitive job market.

Salesforce B2C-Solution-Architect Exam Syllabus Topics:

Topic
Details

Topic 1

Functional Capabilities and Business Value: Solution architects gain expertise in aligning Salesforce B2C products to customer requirements, showcasing seamless consumer journeys across marketing, purchasing, servicing, and loyalty. This topic further demonstrates optimizing post-purchase experiences in multi-cloud solutions, delivering outstanding customer satisfaction by leveraging Salesforce's integrated capabilities.

Topic 2

Data Models and Management: The focus here is on articulating Commerce object relationships, integrating systems for prioritized business objectives, and employing Salesforce privacy management features. Solution architects also gain the expertise to extend standard data models for high-volume processing, navigate system limitations, and implement best practices for data migration strategies using Salesforce tools.

Topic 3

Integration: This topic prepares solution architects to design multi-cloud integrations, recognizing OOTB features, system constraints, and the need for custom solutions. It delves into recommending integration patterns suited to data volumes, latency, and compliance requirements, while demonstrating secure methods to connect Service Cloud, B2C Commerce, and Marketing Cloud environments using APIs and protocols.

Topic 4

Architecture Design: This section empowers solution architects to illustrate interactions between Salesforce products and third-party systems for commerce journeys. It emphasizes analyzing processes to propose value-driven customer experiences, recommending multi-cloud strategies for personalized solutions, and addressing data security and residency requirements with impact-conscious implementation plans.

Topic 5

Discovery and Customer Success: This topic equips solution architects to master customer engagement by planning agendas, gathering and documenting requirements, and crafting designs tailored to scenarios. It emphasizes product selection based on Salesforce's capabilities and validates B2C architecture by addressing systems of record, key objects, and risks. Additionally, the topic enhances skills to recommend implementation approaches, articulate relative effort, and manage dev-ops lifecycles in multi-cloud environments to meet change management objectives.

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Salesforce Certified B2C Solution Architect Sample Questions (Q45-Q50):

NEW QUESTION # 45
Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customers may have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce.
What are three justifications for using Salesforce Connect in this solution?
Choose 3 answers

A. Integrating external data without writing custom code
B. The external data is changing frequently
C. Accessing external data using workflows and triggers
B Need access to all external data in near real-time
D. Need real-time access to a small fraction of external data

Answer: A,B,D

NEW QUESTION # 46
A merchant wants to store past purchase history in Marketing Cloud to use for segmentation and personalization of promotional emails.
All data must be encrypted at rest to comply with the merchant's security standards.
Which solution is appropriate?

A. Transparent Data Encryption
B. Tokenized Sending
C. Field Level Encryption
D. Shield Platform Encryption

Answer: C

Explanation:
Field Level Encryption is a feature that allows encrypting data at field level in Marketing Cloud. It encrypts data at rest to facilitate compliance with data privacy and security regulations. It also allows importing encrypted data into Marketing Cloud and decrypting it at send time. References: https://help.salesforce.com/s
/articleView?id=sf.mc_overview_field_level_encryption.htm&language=en_US&type=5

NEW QUESTION # 47
Northern Trail Outfitters (NTO) is at the beginning of an implementation of B2C Commerce and is now discussing the communication flow. They are designing the flows between systems to send password resets via email when a new account is created in B2C Commerce or the email address is updated.
Considering NTO also uses Service Cloud and Marketing Cloud, which feature should a Solution Architect suggest to optimize the end-customer experience while also ensuring that tracking is visible to service agents?

A. Marketing Cloud Journey Event
B. Commerce Cloud Email Service
C. Service Cloud Email Service
D. Marketing Cloud Triggered Send

Answer: D

Explanation:
* C is correct because Marketing Cloud Triggered Send is a feature that allows sending personalized emails based on events or actions in another system, such as B2C Commerce. Triggered Send can be used to send password reset emails when a new account is created or the email address is updated in B2C Commerce. Triggered Send also tracks email open and forward count in Marketing Cloud. To disable the coupon code after a single use, B2C Commerce can use coupon code restrictions based on redemption count.
* A is incorrect because Service Cloud Email Service is a feature that allows receiving and processing inbound emails from customers in Service Cloud. It is not used to send password reset emails or track email open and forward count.
* B is incorrect because Marketing Cloud Journey Event is a feature that allows triggering journeys based on events or actions in another system, such as B2C Commerce. Journey Event can be used to send password reset emails, but it is more suitable for complex or multi-step customer interactions, such as welcome series or re-engagement campaigns. Triggered Send is more efficient and simpler for single- step interactions, such as password reset.
* D is incorrect because Commerce Cloud Email Service is a feature that allows sending transactional emails from B2C Commerce, such as order confirmation or shipping notification. It is not used to send password reset emails or track email open and forward count.
References:
* : https://help.salesforce.com/s/articleView?id=sf.mc_co_triggered_email_sends.htm&type=5
* : https://help.salesforce.com/s/articleView?id=sf.mc_es_triggered_send_definition.htm&type=5
* : https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp
/content/b2c_commerce/topics/coupons/b2c_coupon_code_restrictions.html
* : https://help.salesforce.com/s/articleView?id=sf.email_services.htm&type=5
* : https://help.salesforce.com/s/articleView?id=sf.mc_jb_journey_events.htm&type=5
* : https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp
/OrderManagement/EmailService.html

NEW QUESTION # 48
A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails.
Which two steps should a Solution Architect take to meet these requirements?
Choose 2 answers

A. Create a custom preference center that updates the records in Sales Cloud.
B. Use the out-of-the-box preference center in Marketing Cloud.
C. Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.
D. Create a Journey activity to update the records in Sales Cloud.

Answer: B,C

NEW QUESTION # 49
A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.
Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers?
Choose 3 answers

A. The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
B. The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
C. Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.
D. Default user is required for anonymous storefront shoppers.
E. Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.

Answer: A,B,C

NEW QUESTION # 50
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